Nassau Group Help Center
Questions, Answered
Everything about ordering, printing, artwork and shipping. If your question is not here, message us on WhatsApp. A real person replies.
Ordering
Both. Retail customers can order any quantity at everyday prices, while business customers get wholesale tiers, bulk quotes and net terms on approved accounts. Message us on WhatsApp to set up a business profile.
No minimums. Order a single decorated shirt if that is what you need. Quantity discounts kick in automatically as your order grows.
Yes. Tier pricing is calculated on total units, so you can mix garment styles, sizes and colorways within a single run and still hit the next discount band.
Printing & Artwork
Direct-to-Film transfers are full-color designs printed on a special film, ready to heat-press onto cotton, polyester, blends and more. No weeding, no vinyl. Vibrant, stretchable and wash-durable.
PNG with a transparent background at 300 DPI is ideal. Vector files (AI, EPS, PDF or SVG) are even better. Not sure? Send what you have; we review every file for free before printing.
Yes, clean stitched logos on caps, polos and outerwear, quoted the same day. Send your artwork and placement and we will confirm stitch count and pricing.
Shipping & Returns
Blank apparel ships same or next business day from Fort Lauderdale, Florida. DTF transfers leave within 24–48 hours. Free shipping applies to orders over $100 across the USA and Caribbean. Full details are in our Shipping & Returns policy.
Yes. We ship throughout the Caribbean with customs-friendly documentation from our Fort Lauderdale facility. Message us your destination for rates.
Unworn, unwashed blanks may be returned within 30 days. See the full returns policy. Decorated and custom-printed items are final sale, which is why we review every file before production.
Talk to a Real Person, Right Now.
Quotes, artwork checks, bulk pricing, order status. Skip the contact form and message the team in Fort Lauderdale directly. No ticket queues, no bots.
Or dial (954) 248-1111. Same team, either way.
